Make a warranty claim

If you have an issue with the function of the purchased product, please fill in the information below and a representative will be in contact

5 years on hard items (parts, motor, lead sheet). 1 year on Velcro and quilting sheet. If the motor requires replacement we will request the motor back and send out a new motor.

1 year on motor, parts, Velcro and quilting sheets.

For any service questions you can write us and a technician will be able to answer your questions.

Prior to leaving the shop the product is tested, including the motor.


Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

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